Reports to: Executive Director
Status: Full-time, exempt

Located in downtown St. Augustine, Florida, the Lightner Museum is a 501(c)(3) not-for-profit organization registered in the State of Florida.

The Volunteer and Group Tour Coordinator is responsible for all aspects of volunteer management at the Lightner Museum, and the scheduling and management of group tours.

 Your Day-to-day Work

·         Continue to build the Lightner Museum’s volunteer program through multiple avenues of recruitment, including online resources, community outreach, and advertising.

·         Work with the Engagement Manager to promote the museum’s volunteer program.

·         Work with the Associate Director and Education Manager to facilitate group tours.

·         Work with Associate Director to ensure volunteer coverage in galleries during regular operating hours.

·         Work with the Engagement Manager to ensure museum events and programs have appropriate volunteer coverage.

·         Ensure adult and K-12 group tours are scheduled and staffed with volunteers.

·         Meet with potential volunteers in person to evaluate their suitability.

·         Provide new volunteers with the volunteer onboarding documents (Volunteer Application, Volunteer Handbook, Service Agreement, Harassment Agreement, Lightner Museum Tour Fact Sheet, Volunteer Resource Guide). 

·         Schedule training and onboarding for new volunteers.

·         Continue to improve and enhance the museum’s volunteer training program.

·         Facilitate the shadowing of experienced volunteers in the galleries and at the information desk. 

·         Ensure volunteers are informed of museum policies and safety information.

·         Maintain and manage the volunteer schedule and track volunteer hours.

·         Assist volunteers with MyImpact.com (Online database where volunteer schedules, hours, and information are tracked and stored).

·         Conduct volunteer evaluations when necessary.

·         Lead tours for adult and K-12 groups as necessary.

·         Coordinate volunteer group education and enrichment sessions when new exhibitions open.

·         Ensure volunteers are properly informed about the museum and their duties through orientation meetings, group sessions, manuals, emails, and phone calls.

·         Promote a comfortable and welcoming atmosphere for all volunteers.

·         Plan volunteer engagement activities.

·         Other duties as assigned.

What You Bring

• Bachelor’s degree preferred.
• Minimum of two (2) years’ experience working in a museum or cultural environment.
• Experience working with and recruiting volunteers.
• Excellent written and verbal communication and interpersonal skills needed, as well as the ability to manage time wisely.
• Excellent computer skills and database management.
• Ability to work flexible extended hours, occasional evenings, and weekends.
• Ability to handle a multi-task, fast paced environment, attention to detail.
• Strong interpersonal skills with the ability to build collaborative relationships among teammates
• Flexibility, versatility, and adaptability

To apply: Interested applicants should email their letter of interest and resume to David Bagnall, Executive Director, at: dbagnall@lightnermuseum.org with the subject line “Volunteer and Group Tour Coordinator”. To learn more about the museum visit lightnermuseum.org

Position Classification: This position is full time exempt. Starting salary for the position is $45,000. Lightner Museum offers a competitive health benefits and PTO package.

About the Museum
Founded in 1948 by Chicago publisher, collector, and professional hobbyist Otto C. Lightner, the Museum offers an immersive experience of art, architecture, history, and design. The Lightner Museum occupies the former Hotel Alcazar, a Gilded Age resort hotel commissioned by Standard Oil Executive Henry Flagler. Completed in 1888, the magnificent Spanish Renaissance Revival building was designed by the prominent architecture firm of Carrère and Hastings. Steeped in history, the Lightner Museum is more than a tribute to the past. Inspired by Otto Lightner’s passion for connecting with fellow collectors across America, the museum continues to engage modern audiences through dynamic exhibitions, public events, and educational programs that offer fresh perspectives.