Position Title: Web and Digital Media Manager

Position Type: Full-Time

FLSA Classification: Exempt

Division: Web and Digital Media

Department: Marketing and Communications

Reports to: Web and Digital Media Director

Position Summary

The Web and Digital Media Manager is responsible for the day-to-day management, development, and optimization of the Crystal Bridges and the Momentary websites and related digital platforms. This role ensures that the museums online presence is engaging, accessible, and aligns with its mission to educate and inspire a diverse audience. The Web and Digital Media Manager will work closely with various institutional departments, including curatorial, educational, brand strategy and communications, and IT, to maintain and enhance the digital user experience.

Under the direction of the Digital Strategy Director, The Web and Digital Media Manager is a key strategist and tactician who helps to drive and build processes and governance standards in support of short- and long-term needs and to advance the institution’s overall digital strategy.

Position’s Principal Responsibilities

• Provide daily management of the museum’s website, digital signage, and other platforms, including content updates, maintenance, troubleshooting, security issues, and coordinating with external vendors and partners when needed.
• Proactively plan, prioritize, and strategize web and digital media needs in collaboration with the Web and Digital Media Director, while managing cross-departmental projects and setting timelines and resources for implementation.
• Develop and maintain processes for handling maintenance requests using a ticketing system, while attending meetings to address requirements and propose solutions for web and digital media projects.
• Identify opportunities to improve user experience, streamline processes, and optimize performance, collaborating regularly with IT teams and other departments across all levels.
• Stay updated on industry best practices, compliance standards, and regulations, and contribute to evaluating and improving web and digital media efforts through reporting and continuous assessment.

• Design and provide in-house training on systems used by the institution as needed and/or assigned

Essential Qualifications Education, Training:

• Bachelor’s degree in web development, Digital Media, Computer Science, or related field required.
• 3-5 years of experience managing websites, ideally within a cultural institution or nonprofit organization.

• Demonstrated experience directly supporting web and digital media platforms. Experience on a major website redesign project and/or content migration project is required.
• Experience with Digital Asset Management (DAM) systems, Content Management Systems (CMS), and User Experience Design is a plus
• Experience managing digital content for performing arts and/or cultural heritage organizations is a plus. Belief in the museum as a cause for social good and a positive, dynamic force for transforming lives.
• Mobile-first mindset

Skills and Abilities:

• Expert knowledge of WordPress or similar template-based web content management system of equivalent sophistication and W3C Web standards.
• Proven ability to drive complex content development and publication efforts involving multiple stakeholders (including external vendors) to successful and timely conclusions
• Knowledge and experience with key web topics around SEO, site optimization, and analytics
• Proficiency with JavaScript, HTML5 & CSS3 and understanding of Web Programming PHP, MYSQL, JS (jQuery), CSS, HTML 
• In-depth understanding of the entire web development process (design, development, and deployment) including browser testing and debugging.
• Familiarity with web accessibility standards (WCAG) and best practices.
• Project Management experience – SmartSheets would be a bonus.
• Strong attention to detail with an analytical mind and outstanding problem-solving skills.
• Ability to work independently, and as an effective team member.
• Exceptional oral and written communications skills.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting or leaning while on post will not be permitted. 

• Physical demands:  In the work environments described below, Position requires working at desk/workstation and utilizing a computer, audio and video equipment and telephone for prolonged periods of time, good eye/hand coordination, verbal and written conversation with others, walking, standing, lifting/carrying (up to 35 lbs.). Vision abilities required by the job include both color and close vision.
• Work Environment:  Work will be performed in an office environment and in museum spaces as necessary. The noise level in the work environment is usually low to moderate.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States on your first day of work.

Crystal Bridges is an equal opportunity employer committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Apply Here: https://awe.wd1.myworkdayjobs.com/Art_and_Wellness/job/Bentonville-AR/Web-and-Digital-Media-Manager_JR1207