Proposal: Full-Time Visitor Services Officer
Historic Rosedale

Position Overview
The Visitor Services Officer (VSO) is a key front-line role responsible for creating a welcoming, engaging, and inclusive visitor experience at Historic Rosedale. As a former plantation site, the VSO will deliver thoughtful and accurate interpretation that reflects the full history of the site, including the experiences of enslaved people.

Key Responsibilities

·        Provide guided tours and serve as the primary point of contact for visitors.

·        Manage admissions, ticketing, and the Square point-of-sale system.

·        Oversee gift shop operations, including inventory and merchandising.

·        Track visitor data and prepare basic financial and attendance reports.

·        Coordinate and execute group tours and school programs.

·        Recruit, train, and manage volunteers.

·        Promote and manage membership programs.

Qualifications

·        Bachelor’s degree in a social science field (history or museum studies preferred).

·        Customer service experience and strong interpersonal skills.

·        Ability to work collaboratively in a small team and on Saturdays.

·        Positive, proactive attitude and a genuine interest in serving others.

·        Ability to interpret and communicate the complex history of a former plantation site with sensitivity and accuracy.

Compensation

·        Salary: $40,000 annually

·        Health Insurance Stipend: $5,000 annually

Send resume and cover letter to office@historicrosedale.org.