Kentucky Historical Society - Visitor Services Coordinator

  • 23 Jan 2023 11:03 AM
    Message # 13069007

    The Kentucky Historical Society (KHS) seeks a friendly and detail-oriented individual to book and maintain all KHS program reservations, field trips, and group tours as the Visitor Services Coordinator. While keeping excellent organization of our booking records, this position will offer the opportunity to work with all KHS departments creating and supervising registration platforms, associated documentation, and communications with KHS Members and participants. The Coordinator will also assist with everyday museum operations and front-desk needs, joining a team focused on the organization's front-facing services to its guests across our campus. The Visitor Services Coordinator will report to the Visitor Services Manager. For more information about joining the KHS staff, please visit

    Key Responsibilities:

    • Receive and process via telephone/email/point of sale reservations for individuals, schools, or groups for tours, events, programs, or otherwise and maintain accurate and complete records for such reservations.
    • Assist members of the Visitors Services Team and other departments at KHS to provide quality experiences for the guests of the Kentucky Historical Society.
    • Greet visitors and process admissions at reception desks and sales in the 1792 Museum Store.

    For a complete position description, visit

    Minimum Requirements:

    • Education/Experience – High school diploma or GED and two (2) years experience in customer service, retail, or clerical duties.
    • Reservation Management – Must be able to work with individuals and groups in processing reservations for events, programs, and tours in a detailed manner and maintain accurate records for such reservations.
    • Communication - Ability to work with the Visitors Services team but also independently on several projects concurrently. Must enjoy working with the public.
    • Electronic Skills – Basic computer skills in internet, word processing, spreadsheets, and email usage. Must be able to answer, transfer, and operate a multi-line phone system and return calls to guests on a timely basis. Must be able to manage a point-of-sale system and build reservation platforms with associated software.   

    Working Conditions:

    • Work Environment:  Ability to organize and complete files and projects on time. Must be able to manage multiple projects from concept to completion. Must be willing to occasionally travel.
    • Physical Demands:  Must be able to sit or stand for long periods. Must be able to move around the 1792 Museum Store to assist customers, replace store inventory, and straighten shelves. This requires lifting, reaching high and low with the occasional use of a step ladder. Must be able to maintain consistent movement between KHS campus sites, all within a .25-mile radius in downtown Frankfort, Kentucky.
    • Work Schedule:  This is a full-time position of 37.5 hours per week with a flexible work week during regular KHS operational hours but must be able to work the occasional evening or holiday to provide for the needs of KHS in its programming and services for its museum and special event guests.

    This is a full-time position located in Frankfort, KY that reports to the Visitor Services Manager.  This is an unclassified (non-merit) position pursuant to KRS 18A.115(1)(u).  The annual salary for this position is $25,999.44.  Benefits include health and life insurance, optional dental and vision insurance, vacation and sick leave, holiday pay, retirement, and optional deferred compensation plans.

    Interested applicants should submit a cover letter and current resume via email to No telephone calls are accepted.  The deadline for submissions is February 14, 2023.  Late and incomplete applications will not be considered.

    The Kentucky Historical Society:

    The Kentucky Historical Society is many things: a library, a museum, an educational institution, and a research center. We oversee three historic sites and protect a treasure trove of documents and artifacts for the public. But at the heart of it all, we are a network of people dedicated to preserving and exploring Kentucky's rich and fascinating past and then using the power of history to improve life today.

    Since 1836 the public has entrusted the Kentucky Historical Society to be the keeper of the commonwealth's legacy. The Kentucky Historical Society has continued to re-imagine this commitment, deepening it to also help Kentuckians recognize history's value and use it to address the enduring social, economic, and sustainability challenges facing us today.

    We are a membership organization with over 1,500 members from Kentucky and around the world. We are a public agency, formed in its charter under Kentucky Revised Statute 171.311, administratively attached to the Kentucky Tourism, Arts and Heritage Cabinet; have full American Alliance of Museums accreditation; are a Smithsonian affiliate; and endorse the History Relevance statement. A public/private partnership with the Kentucky Historical Society Foundation (KHSF) provides our philanthropy effort in support of the Society's programs and services through monetary, in-kind, and volunteer contributions to fund education, research, and collections acquisition and care.

    KHS is an agency of the Tourism, Arts and Heritage Cabinet of the Commonwealth of Kentucky.  KHS does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation or gender identity, ancestry, age, disability, political affiliation, genetic information, or veteran status in accordance with state and federal laws.

    Last modified: 23 Jan 2023 11:03 AM | Anonymous