Job ID 253295
Location Kennesaw, Georgia
Full-Time
Regular/Temporary
About Us
Find your wings at KSU!
Are you ready to join a higher education community leading in innovative teaching and learning?
Kennesaw State University is one of the 50 largest public institutions in the country and one of the largest in the state of Georgia offering more than 150 undergraduate, graduate, and doctoral degrees to its nearly 43,000 students. Our university’s vibrant campus culture, diverse population, strong global ties, entrepreneurial spirit, and Division I athletics draw students from throughout the region and from 92 countries across the globe.
We are growing and searching for talented people to join our mission!
Job Summary
Oversees daily visitor service operations and staff, guest relations, attendance tracking, special events management, and coordination of all Zuckerman Museum outreach activities. Oversees the public areas in the Museum to ensure cleanliness, safety, and security. Initial contact for museum visitor interactions and communicates knowledgeably and enthusiastically about exhibitions and other activities. Responsible for website updates, social media marketing, general administrative tasks and marketing and collateral development.
Responsibilities
1. Responsible for daily museum operations and security, opening and closing of all spaces, and assists in managing building maintenance as needed
2. Provides administrative support and guidance to all members of the Zuckerman Museum of Art
3. Handles inquiries for information via telephone, voicemail, written, and email
4. Coordinates staffing for group visits, special events, lectures, openings, and other museum events
5. Leads the Visitor Services team, ensures that the department structure, procedures and practices support effective and efficient operations
6. Makes recommendations to executive staff for improvements to the visitor experience as they pertain to quality of service, amenities, facilities, policies and procedures
7. Assists in maintaining social media, posting and uploading
8. Records and provides monthly reporting of visitor data
9. Maintains inventory of supplies and materials for events-based programing
10. Assists in recruiting, developing, scheduling, training, and managing docents and volunteers
11. Oversees, trains and schedules student assistants
12. Provides ongoing support and evaluation to docents-in-training
13. Manages website updates and social media marketing
14. Responsible for marketing collateral development for exhibitions and education programs
Required Qualifications
Educational Requirements
Bachelor's from an accredited institution of higher education in related field
Master's degree in an Arts related discipline
Previous supervisory experience in an arts educational related organization
Previous experience in an educational arts related operations TMS collections management database operational experience strongly preferred
Required Experience
Two (2) years of related work experience
Knowledge, Skills, & Abilities
ABILITIES
Able to handle multiple tasks or projects at one time meeting assigned deadlines
SKILLS
Excellent social media and web navigation skills (for event marketing needs) Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite and Mac OSX operating platforms) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.
Background Check
All applicants must apply through the KSU website:
https://careers.hprod.onehcm.usg.edu/psc/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_SCHJOB_FL&Action=U
