Museum Services Coordinator - ART, Kennesaw State University, Kennesaw, GA

  • 12 Jan 2023 5:05 PM
    Message # 13055084

    Job ID      253295  

    Location   Kennesaw, Georgia



    About Us

    Find your wings at KSU!

    Are you ready to join a higher education community leading in innovative teaching and learning?

    Kennesaw State University is one of the 50 largest public institutions in the country and one of the largest in the state of Georgia offering more than 150 undergraduate, graduate, and doctoral degrees to its nearly 43,000 students. Our university’s vibrant campus culture, diverse population, strong global ties, entrepreneurial spirit, and Division I athletics draw students from throughout the region and from 92 countries across the globe.

    We are growing and searching for talented people to join our mission!

    Job Summary

    Oversees daily visitor service operations and staff, guest relations, attendance tracking, special events management, and coordination of all Zuckerman Museum outreach activities. Oversees the public areas in the Museum to ensure cleanliness, safety, and security. Initial contact for museum visitor interactions and communicates knowledgeably and enthusiastically about exhibitions and other activities. Responsible for website updates, social media marketing, general administrative tasks and marketing and collateral development.


    1. Responsible for daily museum operations and security, opening and closing of all spaces, and assists in managing building maintenance as needed
    2. Provides administrative support and guidance to all members of the Zuckerman Museum of Art
    3. Handles inquiries for information via telephone, voicemail, written, and email
    4. Coordinates staffing for group visits, special events, lectures, openings, and other museum events
    5. Leads the Visitor Services team, ensures that the department structure, procedures and practices support effective and efficient operations
    6. Makes recommendations to executive staff for improvements to the visitor experience as they pertain to quality of service, amenities, facilities, policies and procedures
    7. Assists in maintaining social media, posting and uploading
    8. Records and provides monthly reporting of visitor data
    9. Maintains inventory of supplies and materials for events-based programing
    10. Assists in recruiting, developing, scheduling, training, and managing docents and volunteers
    11. Oversees, trains and schedules student assistants
    12. Provides ongoing support and evaluation to docents-in-training
    13. Manages website updates and social media marketing
    14. Responsible for marketing collateral development for exhibitions and education programs

     Required Qualifications

    Educational Requirements
    Bachelor's from an accredited institution of higher education in related field

    Master's degree in an Arts related discipline

    Previous supervisory experience in an arts educational related organization

    Previous experience in an educational arts related operations TMS collections management database operational experience strongly preferred

    Required Experience
    Two (2) years of related work experience

    Knowledge, Skills, & Abilities

    Able to handle multiple tasks or projects at one time meeting assigned deadlines

    Excellent social media and web navigation skills (for event marketing needs)  Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills  Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite and Mac OSX operating platforms)  Strong attention to detail and follow up skills  Strong customer service skills and phone and e-mail etiquette

    Other Information

    This is not a supervisory position.
    This position does not have any financial responsibilities.
    No, this position will not be required to drive.
    This role is not considered a position of trust.
    This position does not require a purchasing card (P-Card).
    This position may travel 1% - 24% of the time
    This position does not require security clearance.

    Background Check

    • Standard + Education

    All applicants must apply through the KSU website: