Director of Retail, Crystal Bridges, Bentonville, AR

  • 30 Mar 2022 5:30 PM
    Message # 12687956

    Position Summary

    The Director of Retail oversees the institutions retail team, retail efforts, merchandising, buying, and sales to internal and external guests. Equally important, the Director leads the development of an online retail presence envisioned to become a dominant source of thematically aligned merchandise and offerings. The incumbent will provide overall management and direction of all activities of the Area Manager of Retail for Crystal Bridges and the Momentary.

    The Director of Retail creates and implements strategies that result in financial growth, while leveraging opportunities to increase guest comfort and enjoyment within the institutions. As such the Director of Retail will develop, vet, and execute daily sales goals and the strategies to successfully meet monthly and yearly gross and net sales goals.

    The Director of Retail will work in concert with the various teams including exhibition, curatorial and learning & engagement to develop a comprehensive retail merchandising strategy to support the institution’s diverse collection, array of experiences and programs to drive revenue.

    Essential Duties and Responsibilities:

    Determine retail sales strategy:

    • Set sales goals and strategies, determining both annual and long-range plans for the institution
    • Monitor retail trends, including sales, turn, and inventory
    • Establish monthly, quarterly, and annual sales goals and remain accountable to achieving them
    • Communicate goals, strategy, and initiatives to Area Manager of Retail and retail staff
    • Study trends to formulate and set returns policy, pricing policies, and all guidelines for buying and selling decisions; determine additional needed sales promotion, authorize clearance sales
    • Innovate new lines of business related to retail efforts and move to implement them at a quick pace

    Purchase retail merchandise, or oversee the purchasing by staff buyers:

    • Oversee buying to ensure that all retail product is consistent with the institution’s mission and drives sales
    • Manage inventory levels and COGS to ensure product is available to support exhibition programs
    • Define pricing strategies to ensure a range of product that creates access for guests
    • Collaborate with staff across all institutions to identify and assess new product opportunities
    • Collaborate with the institution’s collection management and curatorial teams to ensure appropriate handling of copyright and image use
    • Ensure products reflect our commitment to DEAI, holding an inventory that reflects our guests’ communities.

    Merchandising and Visual Presentation:

    • Ensure that all institutional retail space is pristine, well stocked, and in a guest ready state
    • Work in conjunction with Marketing staff to develop advertising and promotion campaigns to drive traffic and sales.  Identify  opportunities to merchandise in strategic locations throughout the museum spaces and community.
    • Partner with staff to develop and oversee execution of merchandise presentation, window layouts, store signage, monitors and other visual opportunities.

    Customer Service:

    • Provide superior customer service leadership
    • Ensure consistent service delivery is monitored, customer needs and requests are addressed in an efficient and timely manner
    • Proactively implement practices to avoid recurring customer service issues

    Financial Oversight:

    • Oversee and approve the maintenance of the accounting records for processing by the Finance Office
    • Prepare annual budgets, schedule expenditures, analyze variances and take action to correct variances
    • Monitor the financial performance, including payroll, inventory, sales (gross and net), shortages, and ensure that responsive corrective action is taken as needed
    • Analyze operating and financial statements for profitability ratios
    • Oversee inventory management, conduct annual inventory and reconcile results to point of sales systems and financial records; analyze and report on shrinkage or variances

    Staff Management:

    • Ensure that retail staff are prepared to execute their duties in a manner that upholds the institutions standards for exceptional customer service
    • Recruit and retain staff. Ensure high performance by managing the Area Manager of Retail, who provides appropriate orientation, training, coaching and mentoring of new and continuing staff
    • Provide timely and motivational feedback and performance assessments, and take corrective action as needed through established disciplinary policies
    • Maintain professional and technical knowledge by attending education workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

    Minimum Qualifications

    Education, Training, and Traits

    • ·         Bachelor's degree, 7 years retail management experience required
    • ·         Strong personal selling skills
    • ·         Ability to work independently with minimal supervision
    • ·         Excellent communication (written/verbal) and organizational skills and abilities required.
    • ·         Flexible schedule needed - evenings, weekends, and holidays required
    • Willing to be hands-on, work within a team environment, and fulfill operational and organizational needs.

    Work Experience

    • ·         5 years’ experience in staff supervision
    • ·         Available for travel and to work weekends and evenings, as needed.
    • ·         Must have product development experience
    • ·         Proficient analytical and organizational skills
    • ·         Capacity to manage multiple locations &  projects at one time

    Physical Demands and Work Environment:

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Physical demands:  In the work environment described below, position requires working at a desk and utilizing a computer and a telephone for prolonged periods of time and good eye/hand coordination, bending and stretching for filing, and physical stamina to lift a minimum of 25 pounds.  Visual acuity to review written materials is required for this job.  Additionally, this position requires meeting the public and the organization in a professional and courteous manner.  Frequently, while performing the duties of this job, the employee is required to travel independently domestically. 
    • Work environment:  Work will be performed in an office environment, museum spaces, and in communities served.  The physical arrangement of the office may require the position to work in an open environment within close proximity to other colleagues.  Work space must be organized and reflect efficiency.  The noise level in the museum work environment is usually low to moderate.  Occasional evening and weekend work hours and travel are required.

    About Crystal Bridges 

    The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding American art. Crystal Bridges was founded in 2005 as a non-profit charitable organization by arts patron and chair of the museum’s board of directors, Alice Walton. Since opening to the public on 11-11-11, the museum has welcomed nearly 6 million visitors and garnered 15,000 membership households. Some 280,000 school children have participated in the Willard and Pat Walker School Visit program, which provides educational experiences for school groups at no cost. 

    Crystal Bridges takes its name from a nearby natural spring and the bridge construction incorporated in the building, designed by world-renowned architect Moshe Safdie. A series of pavilions nestled around two spring-fed ponds house the galleries and amenities such as a restaurant, museum store designed by architect Marlon Blackwell, and a library featuring more than 50,000 volumes of art reference material. In addition to the museum’s architecture, a Usonian house designed by Frank Lloyd Wright was preserved, acquired, and moved to the museum grounds in 2015, and a rare Buckminster Fuller’s Fly’s Eye Dome was installed in 2017, both providing access to American architectural masterworks in a natural setting. 

    Sculpture and walking trails link the museum's 120-acre park to downtown Bentonville, Arkansas. A new entrance, elevator tower, and pedestrian bridge was added to the north side of the building in 2017, increasing access to the museum’s north lawn and newly enhanced North Forest Trail. More than 600,000 visitors a year utilize the museum’s five miles of walking trails. 

    Crystal Bridges’ permanent collection spans five centuries of American artworks from early American to the present, and is always free to view. Crystal Bridges is committed to telling broad and inclusive stories by acquiring and showcasing the highest quality works by artists underrepresented in art history and conventional museum frameworks. Works such as Asher B. Durand’s Kindred Spirits, Gilbert Stuart’s George Washington, and Georgia O’Keeffe’s Jimson Weed are displayed alongside contemporary artists such as Kerry James Marshall, Maya Lin, Fritz Scholder, Jaune Quick-To-See-Smith, Felix Gonzales-Torres, and Amy Sherald represent some of the finest achievements in American art. The collection continues to grow, while the museum also offers temporary exhibitions that complement the collection and can also reveal art’s connections to equality and justice.

    Crystal Bridges provides year-round programming for all ages. In 2019, more than 800 public programs and events were offered, including lectures, performances, classes, and continuing education for K-12 teachers. Crystal Bridges stays connected online with the full collection available via eMuseum, an award-winning app, a podcast called Museum Way, all available for free, and many of the museum’s lectures such as the Distinguished Speaker Series are on Crystal Bridges’ YouTube channel. An online-learning initiative provides opportunities for students and teachers with arts-based courses, as well as SmartHistory with arts history videos and essays. Crystal Bridges also offers two research fellowship programs. The Tyson Scholars in American Art program encourages and supports full-time scholarship that seeks to expand boundaries and traditional categories of investigation into American art and visual culture. The Reese Teacher Fellowship provides for research into the development of interdisciplinary connections between American art and core curriculum subjects of language arts, history, social studies, and the sciences. In addition, Crystal Bridges administers the awarding of the Don Tyson Prize, an unprecedented award recognizing significant achievements in the field of American art. Additional information about Crystal Bridges is available online at 

    About the Momentary 

    The Momentary is a new contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. A satellite to Crystal Bridges, the Momentary presents visual, performing, and culinary arts. The mission of the Momentary is to champion contemporary art’s role in everyday life and explore the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action. The Momentary was founded by the Walton family, based on the vision of Tom, Olivia, and Steuart Walton. The Walton Family Foundation is supporting this project as a way to enhance the quality of life in Northwest Arkansas. The Momentary welcomes all with free general admission. Additional offerings include an artist-in-residence program, culinary experiences including an Onyx Coffee Lab, indoor and outdoor gathering spaces, an outdoor festival space, and a gift store. For more information, visit The Momentary is located at 507 SE E Street, Bentonville, Arkansas 72712.

    Please Apply Here:

    Last modified: 21 Apr 2022 4:42 PM | Anonymous