Kentucky Historical Society Visitor Services Administrator Vacancy

  • 26 Apr 2021 3:01 PM
    Message # 10361993

    The Kentucky Historical Society (KHS) is offering an exciting opportunity through a leadership position in the Visitor Services Department.  The mission of KHS is to educate and engage the public through Kentucky history in order to meet the challenges of the future.  This position will work to fulfill the KHS mission, as well as work to help colleagues throughout the building succeed.

    The Visitor Services Administrator leads the Visitor Services team to ensure the visitor experience with KHS is a positive one, while maintaining a high standard of customer service.  This person directly oversees the retail and sales operations, as well as the volunteer program and activities including admissions, reservations, and scheduling.  The Visitor Services team serves as the call-center for KHS and works with every functional team to advance the mission of KHS.

    The Kentucky Historical Society is many things: a library, a museum, an educational institution, a research center. We oversee three historic sites and protect a treasure trove of documents and artifacts for the public. At the heart of it all, we are a network of people dedicated to preserving and exploring Kentucky’s rich and fascinating past.  We are a membership organization with over 1,500 members from Kentucky and around the world. We are also a public agency, within the Kentucky Tourism, Arts and Heritage Cabinet; have full American Alliance of Museums accreditation; and are a proud Smithsonian affiliate.  A public/private partnership with the Kentucky Historical Society Foundation (KHSF) provides philanthropic support of the Society’s programs and services through monetary, in-kind, and volunteer contributions.  This comprehensive system of support ensures we deliver a standard of quality and service to Kentucky history education, research, and collections acquisition and care.

    Since 1836, the public has entrusted the Kentucky Historical Society as the keeper of the commonwealth’s legacy. The Kentucky Historical Society continues to re-imagine this commitment by helping Kentuckians recognize the intrinsic value of history and the vital role it plays in addressing the enduring social, economic and sustainability challenges we face today.  We look to our past to empower us to action, and in doing so, we understand a consistent pattern of inequity stands out.  At KHS, our Prioritizing Diversity & Inclusion initiative guides us through institutional change, fosters an intentional culture of inclusion, and embraces a new chapter in the history of the Commonwealth – one that nurtures respect, compassion, and equity for all Kentuckians.

    Essential Duties and Responsibilities:

    • Manage the Visitor Services team, which consists of Visitor Services associates, Visitor Services Coordinator, Volunteer Coordinator, and Special Events & Rental Facilities Coordinator
    • Manage all KHS retail and sale operations, both in person and online
    • Responsible for the management and operations of front-line services such as tickets, reservations, and information/orientation desks
    • To serve as an active agency representative in collaborative partnerships and other related community activities


    Education & Experience – Minimum four (4) years of professional experience in a museum, history center, or other visitor-based cultural institution.  Bachelor’s Degree in management, sales, advertising, or related field is preferred. 

    Supervisory - Minimum three (3) years in a supervisory position.

    Communication - Ability to write and communicate effectively with staff, volunteers, and outside vendors.             

    Computer Skills – Basic internet, word processing, database management, spreadsheets, and email use.

    Special Requirements - Knowledge of point of sales (POS) systems, ticketing systems, inventory systems, electronic constituency management systems, and/or general record keeping systems.

    Working  Conditions:

    • Work Environment:  Ability to organize files and projects and complete them in a timely manner.  Must be able to manage multiple projects from concept to completion.  Must be willing to work some evenings, weekends, and occasionally travel.
    • Physical Demands:  Must be able to lift materials of up to 25 lbs.  Must be able to stand for long periods.  Must be able to maintain consistent movement between KHS campus sites.

    Find the full position description:

    This is a full-time position located in Frankfort, KY and reports to the Deputy Director. This is an unclassified (non-merit) position pursuant to KRS 18A.115(1)(u).  The annual salary for this position is $44,778.96.  The regular work schedule is Tuesday through Saturday with a 37.5-hour workweek, but the position will require occasional night, weekend, or holiday hours as needed.  Benefits include health and life insurance, optional dental and vision insurance, vacation and sick leave, holiday pay, retirement, and optional deferred compensation plans.

    Interested applicants should submit a cover letter and current resume via email to  No telephone calls accepted.  The deadline for submissions is Monday, May 17, 2021. Late and incomplete applications will not be considered.

    KHS does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation or gender identity, ancestry, age, disability, political affiliation, genetic information, or veteran status in accordance with state and federal laws.

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