Visitor Services and Volunteer Coordinator - North Carolina Maritime Museum at Southport

  • 11 Jan 2022 9:47 AM
    Message # 12254640

    Salary Grade:  GN06
    Recruitment Range: $31,200 - $35,845

    Position Location:
    204 E. Moore Street
    Southport, NC 

    Learn about the Division:   
    Learn about our employee perks/benefits: 

    Primary Purpose of the Position:
    The primary purpose of this position is to assist the Museum Manager in carrying out various types of administrative activities to meet the Museum's mission.      

    Key Responsibilities:
    This position is responsible for but not limited to: 
    • Recruit, train, schedule (keep an accurate calendar), and retain viable volunteers to assist at the welcome desk, discovery carts, assist with special events, education programs, and behind-the-scenes prep work.  
    • Collaborate with the Museum Manager and Friends Board to purchase, organize, and sell merchandise related to the museum’s mission and exhibits. Candidate is responsible for contacting vendors, maintaining stock and cost of goods sold in the square system, and keep monthly inventory up to date. Payment request forms, record keeping, and organization of files are an essential job function.
    • Responsible for keeping spreadsheets for all education classes. Registrations are through phone, walk-in, and online. All sources must be added to the spreadsheet and funds taken for each program. After registration, the candidate is responsible for sending well written confirmation emails. The candidate will work with the Curator of Education to ensure classes have met minimums before deadlines and volunteers for the programs have been confirmed for the classes/events.
    • Responsible for compiling daily reports and submitting monthly statistics to Raleigh, the museum manager, and Friends committees. Reports must be consistent, on-time, and accurate.
    • Will work with the museum manager and educator to include content for the newsletter. They will also create informational signage for closures, special events, or emergencies. Assistance with media content such as volunteer updates, new gift shop items, and updating the volunteer group on Facebook is expected.
    The North Carolina Maritime Museum is a part of the Division of State History Museums under the North Carolina Department of Natural and Cultural Resources (DNCR). The mission of the NC Maritime at Southport is to collect, preserve, and interpret material culture pertinent to the maritime history of the Lower Cape Fear region.

    The Department of Natural and Cultural Resources’ (DNCR) vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational and economic future of North Carolina. Our mission is to improve quality of life by creating opportunities to experience excellence in the arts, history, libraries and nature throughout North Carolina. The Department works to stimulate learning, inspire creativity, preserve the state's history, conserve the state's natural heritage, encourage recreation and cultural tourism, and promote economic development. Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our state’s diverse population, culture, and history by expanding engagement with diverse individuals and communities. We encourage you to apply to become a part of our team.
    Knowledge, Skills and Abilities / Competencies

    ** To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit. **

    To qualify for this position, you must meet ALL the following KSAs listed below:

    1. Demonstrated supervisory experience and planning the work of others.  
    2. Demonstrated experience in organizing workflow and coordinating activities.   
    3. Demonstrated experience in the use of several software programs, including, but not limited to: Microsoft Word, Excel, Publisher, Power Point, Benchmark (newsletter), Facebook, Twitter, and/or Instagram.
    4. Must be able to work some nights and weekends.  
    5. Must have a valid NC Driver's License or be able to obtain one within 30 days of hire.  
    6. Must be able to lift 50 lbs while bending, twisting to lift items and to carry to storeroom.  
    Management preferences:
    1. Three (3) plus years of office work experience with an emphasis on working with the public. 
    2. Gift Shop or sales experience. 
    3. Experience working with volunteers and/or volunteer training.
    4. Public Notary.
    5. An Associate’s or Bachelor’s Degree in a related field from an accredited institution.
    Minimum Education and Experience Requirements

    High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
    Supplemental and Contact Information
    The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, age, disability, genetic information, political affiliation or political influence.

    Please be sure to complete the application in full.  Note the following: 
    Resumes and cover letters:  Resumes will not be accepted in lieu of a fully completed application nor will it be considered for qualifying credit.  "See Resume" or "See Attachment" will not be accepted, and your application will be rejected as incomplete. Cover letters are highly encouraged but not required.    
    Transcripts:  Degrees must be received from appropriately accredited institutions and a copy of your transcripts indicating the degree received can be uploaded with your application. If the position you are applying for requires verification of classes taken for the position, then your transcripts must be uploaded to be considered.  
    Veterans Preference:  To obtain veterans preference, you must scan and upload a copy of your DD-214 or discharge orders.
    Americans with Disabilities:  Applicants requesting an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax. Please call the human resources office for assistance.
    Multiple Applications:  Please refrain from submitting multiple applications, however; if multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date, unless otherwise noted.  
    Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take an average of 6 – 8 weeks.  
    It is the policy of the State of North Carolina and the N.C. Department of Natural and Cultural Resources that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).
    If you are having technical issues submitting your application, please call the NeoGov Help Line at 855-524-5627. If there are any questions about this posting, other than your application status, please contact the DNCR Human Resources Office.
    N.C. Department of Natural and Cultural Resources
    Division of Human Resources
    4603 Mail Service Center
    Raleigh, NC 27699-4603
    Phone:  919-814-6670

    State of North Carolina


    NOTE: Apply to the department listed on posting

    An Equal Opportunity Employer, North Carolina, State Government

    Apply here:

    Last modified: 11 Jan 2022 10:50 AM | Zinnia Willits (Administrator)