Museum Database Coordinator, Crystal Bridges, Bentonville, AR

  • 06 Apr 2022 10:09 AM
    Message # 12696534

    Position Summary

    Under the general supervision of the Membership Manager, the Membership Database Coordinator processes all incoming membership gifts and manages database procedures for the Membership department. This position administers the database and serves as liaison for the database parent company and the museum. Ultimately, this position manages processes to ensure accuracy and efficiency in data entry and reporting information for Crystal Bridges Museum of American Art and the Momentary.

    Position’s Principal Responsibilities

    • Manage and maintain donor and member database on a daily basis, ensuring proper and consistent data entry and providing support to ensure effective use of the database by other museum departments
    • Monitor incoming data from web services, guest services, call center and museum store to guarantee all information is processed accurately
    • Manage workflow of data entry and batching for membership acquisitions and renewals
    • Manage each step of the membership renewal request process, including pulling lists from the database, sending to print, and mailing
    • Manage all steps of auto-renew and monthly membership payments
    • Manage all steps of membership acquisition and renewal, including processing the contribution, cards and expiration date updates, and tax receipts
    • Audit database regularly for accuracy in reporting

    Additional Responsibilities

    • Assist other departments with invitations, email lists, etc. as needed
    • Communicate with members regarding membership information as needed
    • Complete special projects as assigned
    • Complete all other duties as assigned within the scope of responsibility and skills required for the job
    • Create and monitor all scheduled membership reports in the database

    Minimum Qualifications

    Education, Training, and Traits

    • Associates degree or commensurate experience
    • Demonstrated expertise in database and database standards
    • Enthusiasm about being a member of a team supporting an art museum with a strong visitor-centered community dynamic
    • Ability to understand and maintain the highest levels of confidentiality

    Work Experience

    • Minimum two years of experience in related employment
    • Experience using complex database applications
    • Experience using Tessitura preferred
    • Demonstrated proficiency in Microsoft Office and Microsoft Excel

    Physical Demands and Work Environment:

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting or leaning while on post will not be permitted. 

    • Physical demands: In the work environment described below, position requires ability to communicate with others. Position requires utilizing a computer for prolonged periods of time and good eye/hand coordination. Vision abilities required by the job include close vision.
    • Work Environment:  The majority of work will be performed in an office environment. The noise level in the work environment is usually low to moderate. Occasional weekend, evening and night work hours may be required.

    About Crystal Bridges 

    The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding American art. Crystal Bridges was founded in 2005 as a non-profit charitable organization by arts patron and chair of the museum’s board of directors, Alice Walton. Since opening to the public on 11-11-11, the museum has welcomed more than 5 million visitors and garnered 15,000 membership households. Some 280,000 school children have participated in the Willard and Pat Walker School Visit program, which provides educational experiences for school groups at no cost. 

    Crystal Bridges takes its name from a nearby natural spring and the bridge construction incorporated in the building, designed by world-renowned architect Moshe Safdie. A series of pavilions nestled around two spring-fed ponds house the galleries and amenities such as a restaurant, museum store designed by architect Marlon Blackwell, and a library featuring more than 50,000 volumes of art reference material. In addition to the museum’s architecture, a Usonian house designed by Frank Lloyd Wright was preserved, acquired, and moved to the museum grounds in 2015, and a rare Buckminster Fuller’s Fly’s Eye Dome was installed in 2017, both providing access to American architectural masterworks in a natural setting. 

    Sculpture and walking trails link the museum's 120-acre park to downtown Bentonville, Arkansas. A new entrance, elevator tower, and pedestrian bridge was added to the north side of the building in 2017, increasing access to the museum’s north lawn and newly enhanced North Forest Trail. More than 600,000 visitors a year utilize the museum’s five miles of walking trails. 

    Crystal Bridges’ permanent collection spans five centuries of American artworks from early American to the present, and is always free to view. Crystal Bridges is committed to telling broad and inclusive stories by acquiring and showcasing the highest quality works by artists underrepresented in art history and conventional museum frameworks. Works such as Asher B. Durand’s Kindred Spirits, Gilbert Stuart’s George Washington, and Georgia O’Keeffe’s Jimson Weed are displayed alongside contemporary artists such as Kerry James Marshall, Maya Lin, Fritz Scholder, Jaune Quick-To-See-Smith, Felix Gonzales-Torres, and Amy Sherald represent some of the finest achievements in American art. The collection continues to grow, while the museum also offers temporary exhibitions that complement the collection and can also reveal art’s connections to equality and justice.

    Crystal Bridges provides year-round programming for all ages. In 2019, more than 800 public programs and events were offered, including lectures, performances, classes, and continuing education for K-12 teachers. Crystal Bridges stays connected online with the full collection available via eMuseum, an award-winning app, a podcast called Museum Way, all available for free, and many of the museum’s lectures such as the Distinguished Speaker Series are on Crystal Bridges’ YouTube channel. An online-learning initiative provides opportunities for students and teachers with arts-based courses, as well as SmartHistory with arts history videos and essays. Crystal Bridges also offers two research fellowship programs. The Tyson Scholars in American Art program encourages and supports full-time scholarship that seeks to expand boundaries and traditional categories of investigation into American art and visual culture. The Reese Teacher Fellowship provides for research into the development of interdisciplinary connections between American art and core curriculum subjects of language arts, history, social studies, and the sciences. In addition, Crystal Bridges administers the awarding of the Don Tyson Prize, an unprecedented award recognizing significant achievements in the field of American art. Additional information about Crystal Bridges is available online at 

    About the Momentary 

    The Momentary is a new contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. A satellite to Crystal Bridges, the Momentary presents visual, performing, and culinary arts. The mission of the Momentary is to champion contemporary art’s role in everyday life and explore the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action. The Momentary was founded by the Walton family, based on the vision of Tom, Olivia, and Steuart Walton. The Walton Family Foundation is supporting this project as a way to enhance the quality of life in Northwest Arkansas. The Momentary welcomes all with free general admission. Additional offerings include an artist-in-residence program, culinary experiences including an Onyx Coffee Lab, indoor and outdoor gathering spaces, an outdoor festival space, and a gift store. For more information, visit The Momentary is located at 507 SE E Street, Bentonville, Arkansas 72712.


    Last modified: 21 Apr 2022 4:39 PM | Anonymous