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Volunteer and Community Engagement Coordinator - Carolina Raptor Center

  • 01 Mar 2017 4:41 PM
    Message # 4642004

    Carolina Raptor Center is seeking an outgoing, enthusiastic professional to join our dynamic Staff team. Primary responsibilities include coordination of the organization's volunteer and membership programs. Excellent organization, communication and interpersonal skills required.

    DIRECT SUPERVISOR: Director of Development

    BASIC DESCRIPTION: This position develops and manages the Volunteer and Membership Programs. This includes the application of the vision, goals, policies and procedures, recruitment, orientation, and retention of volunteers, as well as the management, promotion and fulfillment of two membership programs - General/Sustaining memberships and Adopt-A-Birds. They create a positive and engaging organizational culture around volunteerism and community engagement.


    A.   Program Planning and Administration 45%

    B.   Membership coordination 20%

    C.   Recruitment and Screening 10%

    D.   Orientation and Training 10%

    E.   Recognition, Evaluation and Reporting 10%

    F.    Supervision of Volunteer Management Team   5%

    POSITION CATEGORY:  Full Time/Exempt

    HIRING SALARY RANGE:  $32,000-34,000/year based on experience and job qualifications. Benefits include health/dental coverage, disability insurance and personal time off (PTO).



    1.  Assess organizational needs for assistance through one-on-one interviews, surveys or questionnaires.

    2.  Work with staff to design volunteer assignments and write job descriptions for volunteers.

    3.  Meet with staff volunteer managers to assist with overall scheduling for volunteer assignments - especially groups and short term volunteer programs.

    4.  Set policies and procedures for volunteer experience and infuse into culture of organization.

    5.  Manage volunteer budget.


    1.  Manage General Membership and Adopt-A-Bird (AAB) programs and utilizes levels to strategically move members to higher levels of support, and maintains a satisfactory retention rate.

    2.  Work closely with Visitor Services team to encourage point-of-sale Membership sales.

    3.  Track, analyze and evaluate benefits package for Membership/AAB giving levels and ensure members receive benefits.

    4.  Create the monthly membership e-newsletter, highlighting Raptor Trail and other events as well as other topics of member interest.

    5.  Participate in fundraising events, coordinating volunteer assistance.

    6.  Solicit in-kind donations.


    1.  Identify the types of volunteers and/or skills needed for each volunteer job in conjunction with volunteer managers.

    2.  Identify sources for volunteers and connect with these organizations, groups or individuals. Schedule speaking opportunities/attend fairs for recruitment of volunteers.

    3.  Work with marketing department to write, design and distribute recruitment and public relations materials.

    4.  Register volunteer opportunities with existing volunteer organizations like SHARECharlotte.

    5.  Design format and lead monthly Volunteer Information Sessions and train others to do so.

    6.  Design application and interview format for new volunteers.

    7.  Schedule and conduct volunteer interviews. Screen appropriate candidates for open volunteer positions. Match volunteers to appropriate opportunities.

    8.  Develop and implement volunteer opportunities for Seniors.


    1.  Develop and implement an orientation program for all volunteers.

    2.  Schedule and manage sign-ups for small group training sessions.

    3.  Evaluate and modify orientation and training programs on an ongoing basis.

    4.  Keep CRC Volunteer Handbook and CRC Docent Handbook up-to- date.

    5.  Recruit, train and supervise Youth Volunteer Corps team members each summer.


    1.  Supervise volunteer function by regularly meeting with members of volunteer management team.

    2.  Serve as a "third party" moderator to resolve any issues that may arise between volunteers and staff members or among volunteers themselves. Serve as the next step in the "chain of command."

    3.  Direct supervision of volunteers assigned to volunteer department.

    4.  Schedule and manage group volunteers.

    5.  Manage individual volunteer performance assessment by developing a plan for assessment, training supervisors to conduct assessment and review evaluative reports by volunteer managers of individual volunteers.


    1.  Assure ongoing volunteer motivation and appreciation by promoting a culture of welcome, courtesy motivation and productivity.

      2.  Help salaried staff demonstrate appreciation of volunteers on a day-to-day basis.

    3.  Establish methods for volunteers to express concerns and offer suggestions.

    4.  Promote communication among program participants through such devices as a program newsletter, bulletin boards and staff meetings.

    5.  Plan and execute formal recognition of all volunteer services, such as annual events or awards.

    6.  Plan events for Volunteer Appreciation Week.

    7.  Work with volunteer managers to develop career ladders for volunteers.

    8.  Develop a plan and tools for evaluation of the Volunteer and Membership programs. Solicit and analyze data. Report results to organization leadership team.

    9.  Conduct exit interviews with volunteers, allowing the organization to identify areas of improvement.

    10. Manage volunteer data system. Record data in an accurate, up-to- date and accessible manner.

    G. OTHER

    1.  Represent the organization at community functions and with visitors.

    2.  Participate in staff meetings and other organizational meetings.

    3.  Other duties as assigned.


    A.  Director of Development

    B.  CRC Leadership Team

    C.  CRC Development Team

    D.  Staff Volunteer Managers

    E.  Volunteers

    F.   Other staff

    G.  CRC Board



    A.  4-year College Degree preferred.

    B.  3-5 years of volunteer management in a non-profit organization

    C.  Must be able to work at least two (2) Saturdays per month from Labor Day through Memorial Day

    D.  Must be comfortable working outside in various weather conditions.

    E.  Experience with a volunteer or other contact management database system. 

    F.   Ability to perform to high standards with tight and demanding time schedules.

    G.  Ability to communicate clearly and effectively with staff, volunteers, general public and media.

    H.  Ability to effectively prioritize work/goals.

    I.   Ability to work independently with minimal supervision and manage time appropriately.

    J.   Ability to lead, coach and inspire all members of the team.

    K.  Self-motivated and able to work independently

    L.  Professional manner

    M.  Ability to work with others (team oriented)

    N.  Understanding of CRC mission

    O.  Live CRC's core values


    A.  The physical demands and work environment described here are representative of those that 

    must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodates may be made to enable individuals with disabilities to perform 

    the essential functions.

    B.  Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools or

    controls, and reaching with hands and arms. Vision abilities required by this job include close

    vision and the ability to adjust focus.

    C.  The employee may be required to push, pull, lift and/or carry up to 25 pounds.

    D.  The noise level in the work environment is usually moderately quiet.

    This job description reflects the organization's assignment of essential responsibilities; it does not prescribe or restrict the tasks that may be assigned.

    Resumes and cover letters accepted on a rolling basis through Friday, March 17 at 5:00 PM.

    Please submit your information to Robert Touchstone, Director of Development by e-mail at

    Last modified: 01 Mar 2017 5:21 PM | Michele Houck